Casework & Counselling


PPIS Family Service Centre (FSC) East and West were set up to promote, develop and maintain the well- being of family units to contribute to the progress of the nation.


PPIS family service centres in Singapore offer casework and family counselling services for clients who face intrapersonal relationship issues, family violence, child management or parenting concerns and other general concerns including referrals for financial assistance. In our approach for family counselling services, we also incorporate group and community work to help individuals and families better support and empower one another.


While our family service centres in the East and West of Singapore continue to serve and support individuals and families, we also understand that there is great importance to connect our clients with relevant information and available resources. Adding value to the work, our family service centres continue to collaborate with community partners and organisations through beneficial events and initiatives for the community.

FSCs Core Programmes

Information and referral

Our FSCs work to support the community and connect them with relevant information and resources available.

Casework & Counselling

PPIS FSCs offer casework and counselling services for clients who face intrapersonal relationship issues, family violence, child management, parenting concerns or other general concerns.

Group work

Our FSCs provide Groupwork Programmes for women and children, to nurture new skills and a community of support.

Community work

Our FSCs collaborate with community partners and organisations to run events and initiatives to benefit the community.

Deepavali Hamper Distribution with Family Service Centre (West)


In conjunction with Deepavali, FSCW distributed festive hampers to more than 190 families staying at Block 142, Bukit Batok West. The initiative served to spread festive cheers as Singapore moved into the post-Circuit Breaker phase. Families were also invited to participate in a ‘Rangoli Sand Art’ competition as a way to encourage family bonding from the safety of their own homes. They submitted heart-warming pictures of them carrying out the activity together, and the result of their beautiful artwork. The winning entries were then rewarded with food vouchers.  

“I AM…” Programme by Family Service Centre (East)


FSCE staff organised the “I AM…” programme to support students from 7oaks Student Care (Bedok) on 19 October. The group work session engaged students through various activities in exploring their strengths and the challenges they faced, as well as to help reframe any negative thoughts into positive ones. Most importantly, our students learnt that they were stronger together and that they could continue leaning on one another for support! 



“I had a very fulfilling time with Yuliza. I feel like I have been able to personally grow and develop. I am extremely thankful and grateful for her unending support and care for me these past four years.”

Client, FSCW

“When I thought there was no hope and verbalised my thoughts, Liyana has helped me. PPIS has helped me to get my hopes back. Liyana has also given me a lot of help and compassion. She is also very patient in listening to my stories and have guided me. Thank you for giving me and my daughter a new life.”

Client, FSCW

“Social worker is wonderful in handling my family situation. I am very grateful and feel that without her, our problem will be worse. Thanks a million.”

Client, FSCE

“I normally have a regular organisation that I try to help on a regular basis but liaising with Ms Lilys for a donation made me keen to work more with PPIS. You have a wonderful team and keep up the good work guys! May Allah reward your efforts!”


FSC East/West Interest Form

Contact us

Operational Hours:

Monday – Friday: 9.00 am – 5.00 pm


Note: FSCs across Singapore are located within the community. To locate the FSC assigned to your residence, please visit the Ministry of Social and Family Development (MSF) FSC locator webpage.

PPIS Family Service Centre (East)

Wisma Geylang Serai, 1 Engku Aman Road, #03-01
Singapore 408528
Tel: 6015 6970

Connect with us:

PPIS Family Service Centre (West)

Blk 301, Bukit Batok St 31, #01-01
Singapore 650301
Tel: 6561 3462
Fax: 6561 6420