PPIS FAMILY SERVICE CENTRES (FSC)
Family Service Centres in Singapore
PPIS Family Service Centre (FSC) East and West were set up to promote, develop and maintain the well- being of family units to contribute to the progress of the nation.
Core Programmes of Family Service Centres
Information and referral
Our Family Service Centres (FSCs) support individuals and families in the community by connecting them with appropriate services, resources, and support networks to address their needs and challenges.
Casework & Counselling
PPIS Family Service Centres (FSCs) offer casework and counselling services for clients who face intrapersonal relationship issues, family violence, child management, parenting concerns or other general concerns.
Groupwork
Our Family Service Centres (FSCs) provide Groupwork Programmes for women and children, to nurture new skills and a community of support.
Community work
Our Family Service Centres (FSCs) collaborate with community partners and organisations to run events and initiatives to benefit the community.
Deepavali Hamper Distribution with Family Service Centre (West)
In conjunction with Deepavali, FSCW distributed festive hampers to more than 190 families staying at Block 412, Bukit Batok West. The initiative served to spread festive cheers as Singapore moved into the post-Circuit Breaker phase. Families were also invited to participate in a ‘Rangoli Sand Art’ competition as a way to encourage family bonding from the safety of their own homes. They submitted heart-warming pictures of them carrying out the activity together, and the result of their beautiful artwork. The winning entries were then rewarded with food vouchers.
“I AM…” Programme by Family Service Centre (East)
FSCE staff organised the “I AM…” programme to support students from 7oaks Student Care (Bedok) on 19 October. The group work session engaged students through various activities in exploring their strengths and the challenges they faced, as well as to help reframe any negative thoughts into positive ones. Most importantly, our students learnt that they were stronger together and that they could continue leaning on one another for support!
Testimonials
“Syazwina has been following up and checking in monthly and always provide solutions and recommendations to help. She is helpful and sincere in following up with my case and I appreciate it a lot!”
Client, FSCW
“Aisyah have been providing more to moral support towards myself and my teenage son. I’m more than happy actually I can tell her everything to help me deal with him.”
Client, FSCW
“Social worker is wonderful in handling my family situation. I am very grateful and feel that without her, our problem will be worse. Thanks a million.”
Client, FSCE
“Fazirah listened patiently and was genuinely attentive to my questions. She explained things clearly and in a way that was very easy to understand.”
Client, FSCW
Family Service Centres (FSCs) across Singapore are located within the community. To locate the FSC assigned to your residence, please visit the Ministry of Social and Family Development’s (MSF) FSC locator webpage.
FSC East/West Enquiry Form
Contact us
Operational Hours:
Monday – Friday: 9.00 am – 5.00 pm
Note: FSCs across Singapore are located within the community. To locate the FSC assigned to your residence, please visit the Ministry of Social and Family Development (MSF) FSC locator webpage.
PPIS Family Service Centre (East)
Wisma Geylang Serai, 1 Engku Aman Road, #03-01
Singapore 408528
Tel: 6015 6970
Email: fsceast@ppis.sg
PPIS Family Service Centre (West)
Blk 301, Bukit Batok St 31, #01-01
Singapore 650301
Tel: 6561 3462
Email: fscwest@ppis.sg
Frequently Asked Questions About
Family Service Centres
Who can benefit from the services offered at family service centres?
Services are available to all families and individuals in need, regardless of background or circumstance. Anyone facing challenges in their family life can find the support they need at PPIS.
Are the services at family service centres free of charge?
Yes. At PPIS, we are committed to make support accessible to individuals and families, ensuring they receive the assistance and resources needed to navigate life’s challenges.
What does a Session look like?
Our Social Service Practitioners provide support through a range of engagement methods, including centre-based sessions, home visits, and phone consultations that last roughly 45 minutes to an hour long, to best meet the needs of individuals and families.
Can I refer friends or family to Family Service Centres?
Although referrals can be made by concerned family members or friends, consent for the referred individual must be obtained before our Social Service Practitioners are able to engage them. We also accept referrals from schools, healthcare providers, and community partners via email. Our Social Service Practitioners will then follow up to understand their needs and render the appropriate support.
Do you provide religious or faith-based counselling?
No. The counselling services are secular and focus on supporting individuals and families with their personal, relational, and social concerns, regardless of their religious beliefs. If you require spiritual guidance or religious counselling, we recommend contacting the relevant religious organisation or faith community.
Does FSCW provide the Marriage Counselling Programme (MCP)?
Our Family Service Centres do not provide the Marriage Counselling Programme (MCP). If you have been referred for MCP services or would like to find out more about the programme, please visit FAM’s website for information on eligibility, referrals, and available services.
What are the operating hours of PPIS family service centres in Singapore?
Operating hours vary across our family service centres in Singapore. Please refer to the sitemap on our website.