Careers

Dedicated to women and their dependents

Our team of committed practitioners drive the organisation’s mission of uplifting Muslim women and families with skills, knowledge, assistance, and opportunities through quality programmes and services.

Early Childhood Education

Student Care Centre

Programme Assistant (Student Care Centre Bedok - 1 Year Contract)

Job Objective

The Programme Assistant effectively creates a secure and quality learning environment for children. He/She creates a secure environment for children through enhancing trusting and respectful relationships with them. He/She enriches children’s learning through co-designing and implementing developmentally and culturally appropriate curriculum, while effectively integrating innovative teaching and learning practices.

 

 

The Programme Assistant is intentional in building partnerships with parents and families, and actively engages and co-designs in Centre’s initiatives to support its collaborative efforts with the community. He/She works closely with colleagues and stakeholders to a culture of collaboration and collegiality.

Responsibilities

 

Management and Administration
  • Work under supervision of the Supervisor within the Centre’s policies, philosophy and procedures to meet the needs of children and families
  • Assist Supervisor in the planning, implementation and monitoring of the Centre’s programmes

 

Child Development
  • Apply child development knowledge to promote and support children’s learning and holistic development specific to individual needs.
  • Learning Environments and Curriculum Plan and implement Mandarin centred programme
  • Plan strategies to support learning and development
  • Support children’s emotional development and positive relationship
  • Lead and manage a class of her own
  • Deliver lessons in classroom based on given lesson plans
  • Propose for relevant resources and materials for her own class
  • Conduct classroom sharing experiences with peers at least once a month
  • Propose and execute field trips
  • Family and Community Engagement
  • Build strong partnerships with families by communicating and sharing information and resources to facilitate the continuity of learning between centre, home and the wider community.
  • Comply with government regulations, quality assurance framework

 

Any other duties that may be assigned from time to time

Requirements

 

  • Diploma in Care & Programmes (Student Services & Coaching)
  • Must be able to speak and write in English and Mandarin fluently (in order to conduct lessons in Chinese language.)
  • WSQ Introductory Student Care
  • Has a valid certificate in first-aid
  • Has at least 2 years of relevant experience in student care sector
  • Demonstrate ability to handle work professionally, independently and efficiently with good classroom and management skills.
  • Possess effective organizational and follow-up skills, paying attention to detail.
  • Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner.

Head Office

Assistant Director, Corporate Communication & Resource Development (CCRD)

Job Objective

As a member of PPIS’s dynamic Senior Management Team, the assistant director’s main role is to devise and implement an effective plan to communicate and market the vision, mission, and strategic goals of PPIS to both internal and external audiences.

 

The division and/or departments under this assistant director’s purview include business excellence, corporate communications, fundraising, marketing, research, and community engagement as well as volunteer management among others.

 

The division and/or departments under the assistant director’s lead are expected to attain and maintain certifications in business excellence, devise and implement a comprehensive marketing strategy including but not limited to brand management, communications, content management for social media, newsletters and website, devise and implement an effective fundraising strategy to raise funds according to set targets, devise and implement effective community engagement strategies such as membership and volunteer management programmes, manage and maintain excellent internal communications, media relations as well public affairs.

Responsibilities

1. COMMUNITY ENGAGEMENT

  • Devise and implement an effective plan for
    community engagement, such as membership and
    volunteer programmes, as well as research on women to
    operationalise, which is in line with PPIS’ strategic
    goals.
  • Guide the community engagement team in
    developing programmes to fulfill PPIS strategic goals.
  •  Lead team effectively by building and maintaining
    good relationships with direct reports.
  •  Devise and implement a training plan for the team to
    ensure continuous upgrading of skills to excel in their
    tasks in line with PPIS strategic goals.
  •  Manage the allocated budget for the community
    engagement.
  • Provide strategic counsel to the Board and senior
    management team where necessary.

2. CORPORATE COMMUNICATIONS

  • Devise and implement effective marketing and communications plan to operationalise for both the internal and external audience, in line with PPIS strategic goals.
  • Ensure the plan is consistent across all departments and divisions within PPIS.
  • Establish a media monitoring plan for sectors important to PPIS, including but not limited to Early Childhood Education, Social Services, and Muslim Community.
  • Lead team effectively by building and maintaining a good relationship with direct reports.
  • Supervise and delegate the tasks of the Corporate Communications team, in line with the communication plans.
  • Devise and implement a training plan for the team to ensure continuous upgrading of skills to excel in their tasks in line with PPIS strategic goals.
  • Manage the allocated budget for the corporate communications department.
  • Provide strategic counsel to the Board and Senior Management team, business unit managers, heads of department & service centres, and client sector leaders.

3. FUNDRAISING

  • Devise and implement an effective fundraising strategy to raise funds according to set targets.
  • Lead team effectively by building and maintaining a good relationship with direct reports.
  • Supervise and delegate the tasks of the fundraising team in line with the communications plan.
  • Devise and implement a training plan for the team to ensure continuous upgrading of skills to excel in their tasks in line with PPIS strategic goals.
  • Manage the allocated budget for fundraising.
  • Provide strategic counsel to the Board and senior management team where necessary.

4. Any other tasks assigned by the CEO.

Requirements

  • Masters Degree, preferably in Communications, Journalism, Marketing, or MBA.
  • At least 10 years of experience in Corporate Communications, Marketing, or Journalism.
  • Experience in the social services or not-for-profit industry with a focus on project management is preferred.
  • Proven leadership competencies to drive teamwork, creative problem-solving, flexibility, results-driven, interpersonal skills, and negotiating.
  • Exceptional communication and presentation skills (written, oral, listening, influencing, coaching, strategic communication planning); able to interact with people at all levels, high integrity, and able to cope under pressure in a demanding environment.
  • Proven track record in managing media relations, corporate communications, crisis management, public affairs, and/or marketing communications.
  • Strategic and creative thinker, able to conceive unconventional solutions in support of rapid growth.
  • Culturally sensitive and empathetic.
  • Strong influencing skills to win the support of divisional managers and to provide leadership of functional staff over whom he or she may not have direct line responsibility.
  • Strong operational and delivery skills; financially literate and
    commercially aware.

Assistant Manager, HROD

Job Objective

As the Assistant Manager, you will assist the HR Manager in ensuring the smooth execution of essential HR functions, specifically in Recruitment and Staff Training & Development. You will also support PPIS’ Strategic and Development Plans to grow our people’s contribution, capabilities, and competencies.

Responsibilities

1. Recruitment

  • Partners department units in their talent acquisition efforts
  • Consider their requests for manpower requisition received against organizational establishment or budget, gets approval to recruit
  • Ensures prompt delivery across the key recruitment processes and deliverables from manpower requisition – jobs postings – screening & shortlisting – interview & selection – employment offer – job start & induction
  • Prepares all the necessary documentation such as employment letters and doing employee reference checks
  • Promote the organisation’s reputation as the ‘best place to work
  • Proactively seeks to improve recruitment initiatives to fill talent pipelines such as roadshows or digital means etc

2. Training & Development

  • Work with department units to chart and track employees’ development in accordance with established competency frameworks for career progression
  • Supervise and provide guidance to junior staff on staff training matters, from training administration to funding application
  • Ensure a smooth process of staff training & development and proper tracking of staff training & development
  • Tracking staff bonds and ensuring proper bond documentation

3. HR Projects

  • Be involved and contribute to the review, development, and implementation of human resource plans and programs to support staff retention and engagement
  • Participate in approved projects through collaboration to improve and bolsters HR and organizational capabilities and performance such as Business Excellence, People Developer, process and systems
  • Other projects assigned from time to time

Requirements

  • Min. Degree, preferably in Human Resource
  • At least 5 years of HR experience
  • Prior experience in handling Recruitment and Staff Learning & Development is an added advantage
  • Ability to maintain strict confidentiality
  • Excellent communication, interpersonal and negotiation skills
  • Excellent team player and in a supervisory role
  • Meticulous and result oriented, self-driven.
  • Delivers tasks promptly with little supervision
  • Proficient in MS office application
  • Continuous improvement mindset seeks to improve own capabilities

HR Executive (Training & Development)

Job Objective

The suitable candidate will assist and ensure the smooth execution of the deliverables within Learning & Development scope of HR. He/She will provide support towards PPIS’ Strategic and Development Plans to grow our people’s contribution, capabilities and competencies.

Responsibilities

1. Training & Grant Administration

  • Handle the training administration, and liaise with trainees (staff and board members), stakeholders, vendors and institutions or companies on the training courses
  • Ensure accuracy in training course details that are captured in the training databases.
  • Ensure all training courses are approved for by the relevant signatories before trainees can embark on course
  • Ensure the availability of training grants for courses, submit grant application timely and to follow-up on the grants approvals by training institutions
  • Communicate to trainees and reporting officers of the latest training policies, schemes and budget
  • Communicate to trainees on bond applicable when exceed a certain amount
  • To process training invoices promptly, and liaise with centres and Finance department

 

2. HR Administrative

  • Process and submit claims for Government Paid Leave ie. Maternity, Child or Paternity
  • Assist in staff welfare matters like birthday vouchers, get well hampers
  • Ordering staff name cards, staff pass & name stamps
  • Process any other HR related invoices in Netsuite
  • Any other HR duties assigned from time to time

Requirements

  • Min. Diploma holders, Specialist in HR/Degree Preferable
  • 3 years of HR experience particularly in Learning and Development
  • Good understanding of the Talent Development, Learning & Development scope
  • Excellent communication, interpersonal and negotiation skills
  • Able to work independently & in a team
  •  Delivers on tasks promptly with little supervision
  • Meticulous and result oriented
  • Proficient in MS office

Manager/Asst. Manager, RED

Job Objective

RED aims to better understand the local Muslim Women (MW) and provide evidential data to represent MW to other communities as well as offer recommendations on topics that affect MW.

 

RED also aims to engage various partners and stakeholders on emerging and challenging subjects confronting MW.

 

The functions under the Manager’s purview include research and advocacy, community engagement, as well as supporting the administration of the upcoming Women Space among others.

Responsibilities

Research and Advocacy

• Provide secretariat support to RED Advisory Committee

• Project manage all research projects on MW and/or women-related issues

• Organise efforts that showcase the research findings on the professional  community

• Implement strategies and activities necessary to carry out the advocacy  agenda and lobby for policies/initiatives that benefit MW

• Draft and publish advocacy content pieces e.g. commentaries, op-ed

 

Community Engagement

• Execute proactive engagement strategies to gather insights and ground sensing to support women issues and promote ground-up initiatives

• Proactively engage key partners/stakeholders to develop and drive  collaborative initiatives

• Conceptualise, plan and implement engagement programmes and evaluate  programme effectiveness for continuous improvement opportunities

Requirements

  • Minimum 5 years of relevant working experience, with at least 2 years in a supervisory role
  •  Bachelor’s Degree in relevant field
  • Experience in the social services or non-profit industry with a focus on research, communications, community engagement and/or project management is preferred
  • Knowledge and understanding of the research process and social research methods would be advantageous
  • Passion for women-related matters
  • Strong project management, analytical and communication (both written and verbal) skills
  • Excellent presentation and facilitation skills
  • Knowledge and application of MS Office suite with a good level of proficiency
  • Able to work under pressure and meet tight deadlines

Senior Executive (Corporate Communications)

Job Objective

Public Relations (PR) and Branding

Responsibilities

• Plan and execute press launches to raise awareness and profile of PPIS
• Research and implement new PR initiatives, chart effective public relations strategies
• Monitor and review the progress and effectiveness of communication activities initiated
• Create internal communications protocols and initiatives which foster employee engagement including newsletters, intranet/online content, corporate updates and project communications
• Keep abreast of developments within PR to maintain the highest standards of PR good practice
• Writing and/or proofreading press releases, speeches, incentive materials of both internal and public interest
• Manage and coordinate queries from media representatives or any other external organisation seeking interview/consultation of PPIS staff, members or beneficiaries in order to achieve organisational strategies and mission/objectives
• Daily media scanning and preparing Mediawatch alert to all staff.
• Provide corporate communications support to other departments within the organisation
• Developing branding guidelines for corporate identity.
• Develop Annual Report, including collating and editing information from different departments and working closely with appointed vendor
• Develop and keeping stock of corporate collaterals/gifts to be used for internal or external parties
• Preparation of corporate SOPs in order to ensure relevant areas are provided with guidelines for staff to refer to
• Any other internal and external communications matter on behalf of the organisation

Requirements

  • Degree in Communications/Language/ Arts or equivalent with minimum two years of relevant experience. 
  • Good writing and communications skills. 
  • Proficient in both English and Malay language (written and spoken) to perform content translation. 
  • Have a keen interest in current affairs.  
  • Have a keen eye for details and meticulous. 
  • Able to work independently and have a “can do” attitude. 
  • Good planning and organisation skills in order to manage multi discipline workload and adhere to strict deadlines. 
  • Able to work with people of all levels.

Social Services

Social Work Associate (SWA) - PPIS VISTA SAKINAH

Job Objective

  • To provide information and referral services (10%)
  • To provide support to the implementation of PMK programme (40%)
  • To provide support to Outreach and ROMM on-site administration (40%)
  • Other duties (10%)

Responsibilities

 

Information and referral 

  • To attend to walk-in clients and ensure smooth documentation of registration
  • Provide accurate information and refer clients to appropriate agencies for further information

Support Outreach and FITRAH 

  • Coordinate and provide logistical support for programmes
  • Collate evaluation of programmes
  • Ensure smooth administration of programmes

Support PMK Programmes 

  •  Coordinate and provide logistical support for programmes
  • Collate evaluation of programmes
  • Ensure smooth administration of programmes

Other duties

  • Provide general manpower support for the Office
  • Provide reception duty
  • Provide covering duty for other SWAs
  • Carry out any other assigned duties from time to time
Job Specifications
  • Diploma in Social Sciences (Social Work) or relevant studies
  • Demonstrate ability to handle work professionally, independently and efficiently with a strong customer service mindset
  • Possess effective organizational and follow-up skills, paying attention to details
  • Possess relevant IT skills and knowledge
  • Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Social Worker - PPIS VISTA SAKINAH

Job Objective

  • Coordinate, implement and develop core services as determined by the agency using a social work lens
  • Conduct Casework and Counselling for both Casework (CW) and Marriage Counselling Programme (MCP) cases, PMK Orientations (PMKO), delivery of workshops, support group programmes and talks for relevant programmes
  • Institute systems and monitor progress of outputs, outcomes, budget utilization so as to ensure strategic directions / goals are aligned
  • Support research projects of the Centre
  • Support outreach and publicity efforts via digital platforms to enhance service delivery of programmes

Responsibilities

 

Service Targets

  • Monitor and ensure programme targets are met and delivered to standards and objectives set by the Centre acting to rectify the situation when unmet

 

Service Administration

  • Oversees and manages processes and systems for the smooth functioning of the service

 

Clinical Duties

  • Manages and attend to Information and Referral situations where necessary
  • Manages and attends to all MCP and CW cases as assigned by the Manager by providing the essential therapeutic intervention utilizing systemic practices and perspectives
  • Provide timely and consistent documentation of case assessment forms and case notes of sessions with clients within the time frames set by the Centre
  • Key in data and statistics related to casework or programmes
  • Engages in regular individual and occasional group-based supervision of personal practice towards consistent development of clinical skills

 

Programme Delivery

  • Delivers/conducts the necessary intervention required for the service and its programme components

 

 

Content Development

  • Develops content for the strategic programmes to further enhance the quality and standards of service delivery of the Centre

 

Evaluation and Research

  • Develops evaluation tools for the strategic measurement of outcomes to serve an evidence-informed programme development process
  • Provide critical analysis of programme outcomes, vis a vis service goals

 

Any other duties assigned

  • Undertake any other responsibilities and duties assigned by the Centre Manager
Job Specifications

 

a)    Bachelor’s Degree, Masters or Post Graduate Diploma in Social Work from accredited institution with at least 3 years of experience or

b)    Masters in Counselling or Post Graduate Certificate in Counselling or related field from accredited institution with at least 3 years of experience

 

c)    Demonstrate ability to handle work professionally, independently and efficiently with a strong client service mindset at different levels from individuals to couples, families and groups (Able to understand and relate to remarrying couples and their (step) children)

 

d)    Possess effective organizational and follow-up skills, paying attention to details for statistics and report submissions

 

e)    Demonstrate competency in providing case management and counselling assessment and intervention grounded on social work principles and framework (evidence-informed practice)

 

f)      Possess relevant IT skills and knowledge in conducting events, sessions and outreach via digital platforms

 

g)    Good interpersonal skills and able to interface with all levels, internally and externally, in a professional and responsive manner

Social Worker (2 Years Contract) - OASIS

Job Objective

  • Case management of foster children
  • Case management support for foster parents and assessments of placements
  • Develop and deliver programmes for children and foster families

Responsibilities

 

Service Targets 
 
  • Monitors and ensures that casework and programme targets are met 
  • Implements all assigned casework management services and programmes towards meeting target and outcome objectives within specified budgetary limits 
Service Administration 
 
Coordinates and manages processes and systems for the smooth functioning of the service utilizing the PDCA (Plan, Do, Check, Act) cycle 
 
Service Publicity 
 
Ensures the visibility of the assigned programme’s profile so as to further the dissemination of info on the centre’s services 
 
Clinical Duties 
 
  • Manages and attend to Information & referral cases 
  • Manages and attends to all cases as assigned by the Manager by providing the essential therapeutic intervention utilising the relevant frameworks applied within the fostering sector 
  • Provide timely and consistent documentation of case sessions within the specified time frames set by the Centre 
  • Engages in regular individual and group-based supervision of personal practice towards consistent development of clinical skills
 
Programme Delivery 
 
  • Delivers/ conducts the necessary intervention required for the service and its programme components 
  • Expands the pool of trained resources able to deliver the whole or part of the service and its programme components 
 
Evaluation & Research 
 
  • Ensures accurate use of evaluation tools for effective measurement of outcomes 
  • Collates and feedback on programme outcomes, vis-à-vis service goals 
  • Furthers the cause of evidence-informed practice through basic info gathering on significant issues that will have bearing on service provision 
 

Any other duties that may be assigned from time to time

Preferred  Achievements / Characteristics
  • Familiarity with and understanding of systems theory and a systemic lens to case assessment and intervention 
  • Familiarity with and understanding of approaches applied in marital and family therapeutic settings 
  • Familiarity with and understanding of child development theories and intervention approaches to working effectively with children 
  • Familiarity with and understanding of grief, loss and out of home care concepts, issues and intervention principles 
  • Familiarity with and understanding of issues and dynamics related to intervention with family violence/ fostered children  
  • Familiarity with fostering and child protection practice and laws as applied within Singapore society 

 

Requirements
  • Bachelors in Social Work or Postgraduate qualifications in Social Work 
  • Eligible for membership into the Singapore Association of Social Workers 
  • Demonstrated competency in providing case management and counselling assessment and intervention grounded on social work principles and framework of practices
  • Demonstrated competency in working with clients of varying gender, age, ethnicity and backgrounds, presenting a multiple array of challenging personal, familial and system related struggles 
  • Competent in oral and written English and Malay to liaise with clients
  • Competent in Microsoft Office and other IT software to facilitate work processes 

Social Worker (Family Service Centre West)

Job Objective

To provide casework and counselling, Information and Referral services to individuals and families; to provide Community Work or Group work intervention within the boundaries of the FSC; Special Projects. 

Responsibilities

 

  • Provide timely response and relevant intervention to clients

 

  • Tap on external schemes, services, programmes that can improve the well-being of clients

 

  •  Plan, organise, execute and evaluate community work interventions

 

  • Other duties assigned by the Centre Manager

Requirements 

  • Degree or Post-Graduate Diploma in Social Work, preferably an accredited Social Worker

 

  • Minimum 3-5 years relevant work experience in Social Work setting

 

  • Bilingual in Mandarin/Dialects and English, to liaise with clients

 

Candidates who meet the above requirements are requested to apply.
We regret that only shortlisted candidate will be notified.

Senior Social Worker (Family Service Centre West)

Job Objective

Participate in social work practice across disciplines. Build professional relationships with clients, significant others and other professionals.

Responsibilities

 

Casework and Counselling 
 
  • To readily identify and assess risks inherent in highly complex cases by integrating a range of information.

 

  • To readily use professional tools and working templates to guide staff in case assessment and case planning .

 

  • To represent the centre in its advocacy efforts for vulnerable families, with the aim of advocating for these families to have access to equal opportunities through collaborative practice with community partner.

 

Groupwork and/or Community Work 

  • To lead in the conduct of client/community assessments, adapt group/community work processes and specialized intervention strategies.

 

  • To integrate best practices into group/community work.

 

Supervisory Duties 

  • To monitor supervisees’ compliance to professional processes (such as the use of tools and templates, adherence to practice policies)

 

  • To assess supervisees’ capabilities, identify professional growth areas and build training interventions to meet the growth areas.

 

  • As the identified Practice Lead of the Centre, to induct new hires in the centre through individual supervision during their probation period.

 

Operational Managerial Skills (Operational Processes, Policies and Protocols) 

  • To support the Lead Social Workers / Lead Social Service Professionals in the implementation of centre’s operational and practice protocols, processes and policies.

 

  • Undertake any other duties assigned by the Head of Centre.

Qualifications

Minimum Bachelor’s Degree in Social Work or Post Graduate Diploma in Social Work from an accredited institution. At least 8 years relevant experience in social work practice.

 

Candidates who meet the above requirements are requested to apply.
We regret that only shortlisted candidate will be notified.

Social Worker (Family Service Centre East)

Job Objective

To provide casework and counselling, Information and Referral services to individuals and families; To provide Community Work or Group work intervention within the boundaries of the FSC; Special Projects.

Responsibilities

 

  • Provide timely response and relevant intervention to clients;
  • Tap on external schemes, services, programmes that can improve the well-being of clients;
  • Plan, organise, execute and evaluate community work interventions;
  • Other duties assigned by the Centre Manager.

Requirements

  • Degree or Post-Graduate Diploma in Social Work, preferably an accredited Social Worker;
  • Minimum 3-5 years relevant work experience in Social Work setting;
  • Bilingual in Malay/Mandarin/Dialects and English, to liaise with clients.

 

Candidates who meet the above requirements are requested to apply.
We regret that only shortlisted candidate will be notified.

Social Worker-1 year Contract (As-Salaam Family Support Centre)

Job Objective

Implement the provision of Agency’s core programmes and provide support for clients and family members.

Responsibilities

 

Provide family casework and counselling to individuals, families and groups. 
  • Assess, plan and implement intervention methods, see through case closure in accordance to Agency’s practice. 
  • Maintain records on progress of clients.
Provide information and referral service. 
Facilitate Agency support programmes.  
Deliver talks/workshops. 
Facilitate to collate and analyze trends and the needs of the clientele group and society.
Any other duties as assigned by Centre Manager of PPIS As-Salaam Family Support Centre. 

Requirements

 

  • Bachelor’s Degree in Social Work or equivalent; preferably an accredited Social Worker. 
  • Minimum 3-5 years’ relevant work experience in social work setting. 
  • Bilingual in Malay and English due to clients contacts
  • Has a pleasant disposition, with good communication and interpersonal skills. 

 

The designation will commensurate with the relevant experience and expertise.
Only shortlisted candidate will be notified.

SYM Academy

Centre Manager

Job Objective

To supervise monitor, implement and evaluate direct service particularly:

Individual, Couple and Family Therapy Service;

  • Group Psychotherapy (CLBC);
  • Family Development Programme;
  • Clinical Supervision;
  • Workspace;
  • Professional Practice Training

 

To conduct training and consultancy related to the abovementioned programmes;

To conduct corporate and therapy-related trainings;

To supervise Systemic Therapist in programme and project conceptualisation, implementation and evaluation;

To provide a quarterly review and propose projection of programme implementation;

Responsibilities

 

  • To develop monitoring strategies and maintain effective administrative,reporting and therapeutic processes of academy direct service;
  • To develop and monitor client data management system;
  • To develop programme management;
  • To provide inputs to the Operations team on the marketing and outreach strategies and plan for individual,couple and family therapy service;
  • To look into compiling and archiving approaches used Therapy Service;
  • To create a systemic learning pathway through mutual learning space across Professional Services Programmes.

Requirements

 

  • Master degree in Social Work, Systemic Psychotherapy & Diploma in Clinical Supervision;
  • Training in Systemic thinking;
  • At least 10 years of relevant service in the field of Social Work and Counselling with at least 1 year of supervision position;
  • Able to conduct individual and group clinical supervision;
  • Able to conceptualise and develop a proposal based on relevant framework and theories;
  • Possess good grounding on theoretical frame;
  • Possess good interpersonal skills;
  • Excellent report writing;
  • Highly reflexive practitioner;
  • Ability to manage a team and its dynamics

7oaks Pte Ltd

Manager (Operations, Quality Assurance and Capability Development, Pre-school Development)

Job Description:

The Assistant Head works closely within the Head to drive changes in alignment with leadership vision and direction. He/She is accountable for operational aspects of a sizeable group of Centres, ensuring quality care and education for children, accurate recording and submission of financials (i.e. collections/billings, expenses, payroll etc.), and achievement of financial targets.

 

He/She has to undertake coaching to ensure enrollment growth and retention of existing customers, applying rigorous, proactive cost controls, and incorporating active continuous improvement in quality of operations.

 

He/She also demonstrates results in employee development and retention, delivering excellence in customer service and ensuring legal/licensing compliance.

 

He/she partners with the Head to maximize business opportunities, operates with a sales and service mentality, and achieves business results.

ROLE & RESPONSIBILITIES

A. OPERATIONS
1. Consistently executes operational plans that ensure the company’s mission of delivering service excellence to families and children, in alignment with Company values.

2. Actively leads Principals to effectively accomplish targets and objectives.

3. Consistently meets or exceeds financial targets and all of Company and Centres’ goals, and continuously grows the business.

4. Partners with Marcom in marketing efforts towards increasing leads and enrollment.

5. Proactively makes oneself known to customers and engages on a regular basis to gather level of satisfaction.

6. Anticipates customer issues and together with Principal employs effective problem resolution skills and strategies.

7. Responds quickly and satisfactorily to parents’/corporate clients’ request for
information/assistance, feedback and complaints.

8. Compile and analyse customer survey results, draw out key customer issues and propose recommendations.

9. Develops and maintains strong working relationships with Corporate Clients/Partners, ECDA officers, Community contacts and corporate personnel.

10. Conducts systematic analysis of Centre’s key performance indicators (operational and financial results) – evaluates, assesses, determines course of action, proactively guides Principals, and improves Centre’s results.

11. Monitor enrolment and withdrawal, and work with Principals and Marcom to develop and implement marketing plan to reach capacity in centers, for childcare services and optional programs.

12. Oversee and ensure accuracy of Centres’ fee collections/billings, payments, petty cash claims, payroll etc.

13. Conduct regular visits and checks on Centre environment, curriculum implementation, minimize overstock of groceries, admin & financial records.

14. Monitor and effectively manage any outbreak of contagious diseases, example HFMD.

 

B. ANALYTICS
1. Compile and analyse key business metrics such as new enrolments, withdrawals, outbreak of contagious diseases, example HFMD.

2. Monitor occupancy growth, enrolment & withdrawal for childcare services and enrichment programs.

3. Monitor retention of existing customers, recommending proactive solutions to enhance customer experience.

 

C. QUALITY AUDITS
1. Monitor all forms of licensing and accreditations by relevant authorities such as but not limited to SPARK accreditation, ECDA Licensing and HMCCP.

2. Support in crafting of quality assurance instruments, policies and procedures.

3. Plan and conduct audit inspection of centres and its offerings to ensure conformance to with quality and industry regulatory requirements.

4. Evaluate audit findings, prepare reports to communicate outcomes of quality activities to senior management, recommend and implement appropriate corrective and preventive actions.

5. Coordinate and support on-site audits conducted by external providers.

6. Document internal audits and other quality assurance activities.

7. Review the implementation and efficiency of quality inspection audit instruments.

8. Ensures compliance with all laws and licensing requirements, as well as Company policies and procedures.

 

D. TALENT & CAPABILITY DEVELOPMENT
1. Coaching of Principals on performance management, talent/career development issues and processes.

2. Providing guidance on continuing professional development for Principals and their teams.

3. Providing in-house training for Principals and their teams in centre operations and SOP related areas.

4. Implementing the training and development agenda, identifying areas that need attention and improvement and maintain the ECE Total Company Training Plan.

5. Partner with the Human Resource team to deliver a comprehensive HR service to the business.

6. Partners with Principals to develop strategies to develop and retain staff.

7. Ensure Principals conduct staff induction program.

8. Holds Principals accountable for managing the performance of his or her teams.

9. Work with the Principals to oversee employee relations, including managing absence, disciplinaries, grievances and sickness.

10. Responsible to maintain adequate centre staffing levels in line with ECDA requirements at all times.

11. Manage the staff welfare and training budgets.

 

E. OTHER AREAS
1. Participate in the RFP (Request for Proposal) or tender process for any potential new business where appropriate, including the bid document, the financial analysis of new project, terms and conditions and sales presentations to clients (where applicable).

2. Partners with Business Development and Curriculum in the entire exercise of centre set-up.

3. Work with Business Development to craft marketing plans to boost leads and enrolments.

4. Suggest initiatives to enhance customer retention.

5. Develops, and maintains professional working relationships with employees at all levels.

6. Identify and carry out ad-hoc quality improvements initiatives.

7. Undertake any other roles and duties as assigned by the Reporting Officer.

 

KEY PERFORMANCE INDICATORS (extract)

  • Ensure all centres operates at full capacity with the exception of centres of 1.5 years or less
  •  100% compliance with regulatory requirements.
  • Achieve other KPIs set by the Management / Group.

Pre-requisites:

  • Minimum Bachelor degree in Early Childhood Care and Education, or equivalent
  • At least 8 years of teaching and centre leadership experience combined
  • In-depth understanding and knowledge of ECE centre operations
  • Familiar with coaching/mentoring and training
  •  Strong communication skills, written and verbal
  • Attention to detail with good problem analysis and solving skills

Join us:

Interested applicants to submit with your updated CV in WORD or PDF format to bakar@7oaks.global with your name, experiences, and why you would be a good fit for the position of Assistant Head (PSD Operations)!

We regret that only shortlisted candidates will be notified and all CVs will be kept strictly private and confidential.

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